Welcome to your new rental property and to your association with Blackburne Property Group.
We hope the following information will assist you in getting comfortable in your new home and help facilitate a smooth and mutually beneficial professional relationship.

Office hours
Monday to Friday 8:30am to 5:30pm
Saturday 9:00am to 12:00pm

About your Lease

Your agreement is an important document, so please be sure to read all sections and if you have any queries, please do not hesitate to ask your Property Manager. The agreement outlines your rights and also contains relevant information regarding your obligations. It is a legal and binding contract between us for the term of the lease, providing protection for both you and the Landlord. Once the initial lease term expires, your tenancy will automatically exist on a periodic basis unless otherwise advised. If you wish to renew the lease, for a further fixed term, please contact your Property Manager.

Gas, Electricity & Telephone

You will need to make your own arrangements to have these services connected.

If the electricity is sub-metered, the power is continually connected and a Company official will have to read the meter. Accounts will be sent from the office and we ask that you pay this either directly to Blackburne Real Estate or together with your payment of rent. If you are on a benefit and are entitled to a rebate, please arrange this with the service provider, prior to paying this account.

Helpful Contact Numbers for Connections

• WESTERN POWER......13 13 53
• ALINTA GAS...................13 13 58
• OPTUS.............................13 39 37
• TELSTRA.........................13 22 00

Routine Inspections

You will be advised by mail with 7-14 days notice of a routine property inspection being due. This will occur approximately six weeks after you move in and on a three monthly basis thereafter. You do not need to be home during inspections, but your co-operation is appreciated.

These inspections are to check on how the property is being maintained and to see what routine maintenance may be required.

Repairs & Maintenance

Should you have an EXTREME after hours emergency, please contact our duty mobile on: 0418 924 541. Otherwise please contact us during office hours on 9429 5777 and we will make the appropriate arrangements.

If firm arrangements regarding access for any tradespeople are not kept by you, the service charge for calling the tradesperson will be automatically passed on to your for payment.

If you have a break in with resultant damage, you must report it to the police in the first instance, and obtain a Police Report Number.

If you lock yourself out of the property after hours, we are unfortunately unable to give you access at this time. You would need to call a locksmith at your own expense.

Rent

Rent is due and payable on or before the due date shown on your tenancy agreement. For your convenience, rent can be paid using Bpay. If payment is late, we will issue a notice warning that unless is it paid promptly, we will be obliged to instigate action to terminate the tenancy.

How Do I Give Notice?

When vacating, upon or beyond the expiry of the term of lease, you are required to give 21 days written notice of the date on which you intend to return possession of the premises. If you have a fixed term tenancy, which has not yet expired, breaking your lease can involve considerable expense and should not be considered expert in extremely extenuation circumstances. If your lease is due to expire and you do not wish to renew, we would appreciate 21 days written notice prior to the expiry of your lease so that we can commence advertising for the new tenants to minimise the vacancy period.

A letter will be sent to you confirming your date of vacation, together with a final checklist, setting out your obligations. Please contact the person advised in the letter to arrange for a final inspection. We remind you until you return the keys to the property, your obligation to pay rent under the tenancy agreement will continue. You should return the keys at the final inspection, having completed all requirements. Failure to return the keys will involve rent being charged up to the date they are returned or the locks are changed (at your expense).

We also wish to advise you that Blackburne Real Estate is a member of the National Tenancy Database and TICA, which means that all defaulting tenants who owe monies will be listed and remain on the database until the debt is rectified.

Please ensure that any other occupants of the property also read this information. We hope your stay in your new home will be a happy one, and if we can be of any further assistance, please do not hesitate to contact your Property Manager.

Property Vacation Guide

We provide this comprehensive guide to assist you in performing all necessary tasks prior to vacating and returning possession. All cleaning, repairs and reinstatement works must be completed prior to the nominated vacate date to a professional standard.

For general cleaning, professional carpet cleaning, general maintenance and lawns/garden works, we provide the following contacts for your assistance if necessary:

General Cleaning & Carpet Cleaning

JTK Property Service
Cleaning & Carpet Cleaning
Phone: 9343 5122

Aarow Carpet Cleaning
Graeme Clear
Mobile: 0414 946 333

Ultra Fresh Carpet
Mark
Mobile:0418919620

Lawns & Gardens

B & M Port
Phone: 9275 3607
Mobile: 0403 044 558

Please make sure that you disconnect from the utilities listed below (if applicable) and have your mail redirected.

• Telstra.............................13 22 00
• Optus...............................1300 300 937
• Any other telephone company you may be connected with
• Western Power..............13 13 53
• Alinta Gas.......................13 13 58
• Australia Post.................13 13 18

Cleaning Checklist

• All carpets are to be professionally cleaned by a contractor to be approved by the agent. A receipt is to be supplied as evidence that the carpets have been cleaned.
• Stove, oven and grill including the drip trays and behind the stove to be thoroughly clean.
• Refrigerator is to be defrosted and thoroughly cleaned, including behind the refrigerator.
• Exhaust fans - cover to be removed, cleaned and replaced.
• Air vents to be cleaned.
• Curtains to be washed or dry-cleaned and rehung, replacing missing or broken hooks, venetian blinds to be washed and vertical blinds dusted.
• Windows and window sills to be cleaned thoroughly, inside and out.
• All cupboards inside and out to be thoroughly cleaned and all personal items to be removed.
• Marks to be removed from walls - Spray and Wipe is excellent for this purpose.
• All light fittings to be cleaned and globes replaced if necessary.
• All floors to be washed and all skirtings to be washed and polished.
• Particular attention should be paid to bathroom, toilets, bathroom cabinets, shower recess to be scrubbed and grouting to be free from all soap residue and mildew. Shower screens and curtains to be thoroughly cleaned to ensure free of grime/built-up.
• Furniture to be left in a clean condition and professionally cleaned and submit a receipt to the office. Please note that all fixtures under the furnishings also need to be cleaned.
• Flyscreens to be taken down, washed and replaced.
• Cobwebs to be removed, internally and externally.
• Gutters to be cleared of any leaves and other matter, where you occupy a free standing dwelling (ie, house, duplex, home unit etc).
• Lawns to be mowed, edges trimmed, leaves raked up and removed.
• Flower beds and garden areas to be trimmed and weeded, with all fallen leaves and clippings to be removed.
• No cigarette butts or any other rubbish to be left in or about the property.
• Driveways, carports and all concrete areas to be free from oil and grease stains.
• All items on inventory to be accounted for and thoroughly cleaned.